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The country’s internet restrictions (collectively known as the Great Firewall) are some of the strictest in the world.

VPN problems are, unfortunately, to be expected in China. Problem 4: I can’t connect to my VPN when in China Still having problems? It could be that your chosen service has recently improved its region-locking features, in which case there’s no alternative but to wait until your VPN provider finds a workaround. If you’d like, you can contact your VPN’s customer support team directly (the three above all offer 24/7 live chat) and ask which servers to use.Try connecting to a different server, since sometimes there are specific servers for a particular platform.Next, clear your browser’s cache and cookies to make sure that the service forgets your actual location.First, make sure you’re using the most up-to-date version of the app.If your VPN should be able to access a service, but you’re having issues, there are a few things you can try. We recommend using NordVPN although Surfshark and ExpressVPN are two excellent alternatives. In fact, when it comes to major platforms like Netflix, Amazon Prime Video, and BBC iPlayer, only a few VPNs still work reliably. See also: Fastest VPNs Problem 3: My VPN isn’t working with Netflix, BBC iPlayer, etc.įirst, it’s important to note that not every VPN can securely access every service. This means that if you notice a significant reduction in speed, it’s often a good idea to try another server. Note that your download speed can change based on several factors including how far the server is from your location, how many other users are connected, the encryption protocol used, and even the time of day.

Now, connect to the VPN and run another speed test. Internet speeds not high enough? There are a few options here: you could upgrade your broadband package, use a wired connection instead of wireless, or ask others in your home to briefly stop streaming and torrenting. Below, we’ve listed Netflix’s recommended speeds and the corresponding base speed you’ll require to use similar streaming services with a VPN. You can generally expect a VPN to reduce your network speeds by about a third, so you’ll need a reasonably fast connection to start with. Start by running a speed test while disconnected from the VPN. This is one of the most common VPN problems. Click on this, locate your VPN app, and click Add. You’ll see a list of programs, and below, there’ll be a button with a plus sign (+) on it. From here, move across to the Firewall tab and click the Firewall Options button. Choose System Preferences, then Security & Privacy. Start by clicking the Apple icon in the top-left. Finally, locate your VPN app and click Add. On the next screen, click Change settings and then Allow another app. Now, select Allow an app or feature through Windows Defender Firewall in the list on the left. The process is different for each operating system here are the steps for Windows and MacOS:Ĭlick the Windows icon in the bottom-left of the screen and type “Windows Defender Firewall” (without quotes). Now, we’ll add your VPN to a list of exceptions to make sure it isn’t blocked by your firewall. If not, change your connection protocol to Automatic (if this option isn’t available, select either TCP or UDP). If it has a Restore Defaults button, click it. Here’s what to do in this case:įirst, check the VPN’s settings page. On the other hand, if you can’t use any servers or if your connection drops frequently, the problem is more likely to be with your network settings. If you can connect to one of your VPN’s other servers, this is likely what has happened. Sometimes, servers go down for maintenance and the VPN app doesn’t update in time, giving you the option to connect to a server that’s actually inaccessible. If your connection is fine, the next step is to try using a different VPN server. If you can’t connect to the VPN at all, the first thing to do is check you have an internet connection this sounds obvious but it’s often overlooked. Problem 1: I can’t connect or stay connected to the VPN Below, we’ll address some of the most common VPN problems and let you know how to fix them, in plain English, with as little jargon as possible. VPNs make it incredibly simple to stay safe online, and their ability to bypass regional restrictions means you can access your favorite services from anywhere in the world.ĭespite being simple to set up, VPNs often do a poor job of letting the user know when or why there’s a problem.